Product Growth Manager

Full-time | In person | New York, NY or Montreal, QC | Salary + commission

About the Role

Run a 200-customer business inside Mega. Own the relationships, build fixes with AI tools, and earn your way onto the product team.

As a Product Growth Manager, you own a book of around 200 customers. You're their main human point of contact, the person who solves their problems, and the person who helps them get value from everything Mega offers. Half your time is with customers. The other half is solving problems, sometimes with our product team and often by building the solution yourself with tools like Claude Code and Codex.

The problems here are usually new. Often, it's the first time anyone at Mega has dealt with them. We want people who think in systems, get to the root of a problem, and fix it so it doesn't come back.

This role is also how we build our product team. Our founders were the first PGMs: they worked with customers, built the product, and solved problems before anyone else was hired. As we launch new agents, PGMs are the people we'll turn to to build and launch them.

What You'll Do

Be the customer's main point of contact

• Own a book of around 200 customers and be their go-to human at Mega from the moment they sign.

• Learn their businesses well enough to spot problems before they raise them.

• Run regular check-ins and keep customers confident in the product and the relationship.

• Keep customers close from day one.

Solve customer problems, often yourself

• Take problems all the way to the root and build fixes that last.

• Build solutions directly with AI coding tools. If a customer needs a new dashboard metric, you can build it.

• Work with the product team when a problem needs a bigger fix.

• Figure out problems no one at Mega has seen before.

Find the patterns across your book

• Spot recurring issues and needs across your customers.

• Turn those patterns into solutions that help many customers at once.

• Feed what you see directly into Mega's product roadmap.

Grow your accounts

• Help customers adopt Mega's full suite of products.

• Own net revenue retention for your book: keep customers, grow accounts, and prove value.

• Earn expansion by solving real customer problems.

Automate your own job

• Automate repetitive, low-value work.

• Keep reducing manual work across your book so you can spend time where it matters.

• Help shape how Mega's customer function scales with AI.

Build toward product

• Contribute to the product as part of your day-to-day work.

• Be first in line to build and launch new agents.

• Build toward a full-time role in product and engineering over time.

Must-Haves

• A sharp mind and the ability to learn fast and figure things out without a playbook.

• Systems and first-principles thinking: you get to the root of problems.

• A strong work ethic and a willingness to do the demanding, customer-facing work.

• Comfort owning a lot at once and prioritizing well.

• Clear communication and the ability to build trust with customers quickly.

• A real desire to move into product over time.

Backgrounds That Fit

• Hands-on or forward-deployed product manager.

• Management or strategy consulting.

• Investment banking.

• Generalist roles at fast-growing startups, including BizOps, strategy and operations, chief of staff, or founder's associate.

• Experience as a founder.

Not a Fit

• Traditional account managers or CSMs who want to focus on relationship maintenance and renewals.

• Product managers who don't want to be customer-facing.

• Anyone who sees customer work as beneath them.